Support
Stuck connecting ChatGPT to your store? Start with the answers below.
Common questions
ChatGPT shows no tools, or fewer than I expected
ChatGPT remembers the tool list from when you first connected. Refresh it:
- In ChatGPT open Settings, then Apps, and open ChatMerchant.
- Press Refresh.
- Start a new chat and try again.
ChatGPT says it cannot connect, or asks me to sign in again
Disconnect the app under Connected apps in your dashboard, then remove and add the connector in ChatGPT again. You will be asked to approve with your Shopify store. If that fails, ask ChatGPT in a new chat to run shopify_preflight. It checks the connection and tells you what to fix.
How do I open my dashboard?
In your Shopify admin go to Apps and click ChatMerchant. You can also use the log in page.
Is it safe to let ChatGPT change my store?
Changes go live right away, so duplicate your live theme before big edits (Shopify admin, Online Store, Themes, Duplicate) and check what ChatGPT proposes before you confirm. You can sign ChatGPT out at any time from Connected apps.
How do I remove ChatMerchant?
Uninstall the app in your Shopify admin under Settings, then Apps. That removes all access and signs every connected app out.
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